Testimonials

My name is Stefan and my employer has an INNOVA machine installed in our office. We recently had an issue with the computer running the INNOVA machine which led me to contact Laura, your tech support representative. My experience in working with her to resolve the issue was remarkably positive and I thought you would like to know. Laura is pleasant, thoughtful, and well informed, but I’m guessing you already know this point. Thank you for your time.

I got my 26" Innova back in 2010 (it was a dealer demo) and I couldn’t be happier with my investment. The machine is a true workhorse and has done everything I have ever asked of it and taken any thread I have thrown at her, including specialty threads like metallic and holographic. I recently decided to upgrade to Lightning Stitch (not factory installed). After only 3 quilts I started getting some error messages and as valiantly as tech support tried to walk me through all the possible causes we could not fix it over the phone. Lucky for me I was able to drop the head off at the Innova facility in New York for some expert TLC my dealer couldn’t do. Not only did they find the problem but also a few others I wasn’t even aware of. They fixed her up and at NO CHARGE!!! Now THAT is customer service. My now almost 9 year old machine is operating like new. Many longarm manufacturers will promise you the sun and the moon at point of sale, but good luck getting any support afterwards. Innova stands behind their products and makes sure the customer is satisfied for years, even decades, after the sale. I am so happy I went with the best machine and the best company when I invested in a longarm. Why would anyone buy any other machine?

Jack Boersma, Oregon based dealer serving Alaska, is so hard working on his clients’ behalf it’s barely believeable. Kind, patient, diligent and knowledgeable, he never fails to return a call, email or text. If he ever retires (or sleeps), woe the day! He truly exemplifies an “old school” work ethic, and it is greatly appreciated.

I would like to give this testimonial regarding my purchase on an Innova ABM International machine. I previously had a APQS, in fact three heads in a year. I had nothing but trouble with the APQS from timing, to it starting by its self when I was not even near the machine ruining quilts, to a machine starting to smoke and make the most horrible grinding sound imaginable. If there is anyone that thinks that cheaper machines are a good deal they are quite wrong. Innova is built to quilt! It has been error free for me since I bought it a year ago. It is smooth, quiet, and accurate! Something I never ha with the other machine. The lightening stitch fires the stitches in place so that EVERY stitch looks the same and never fails or pulls. The ease of care of this machine is incredible and maintaining it is so much easier. The support for any questions you might have is available 24/7 and answered within a minute or two not 2-3 days later. The ability to add on components without having to buy a new machine head is an excellent reason for investing in this companies machines!! I could not in any way be happier with my purchase!

I just want to take this opportunity to thank your customer service staff, Rachel and Laura. I was having problems installing pantovision and your staff came to the rescue. The knowledge, competence, response, customer service was beyond what I expected...You do provide the best customer service ever...thank you so much for everything you do to help us!

Jack Boersma, Oregon based dealer serving Alaska, is so hard working on his clients’ behalf it’s barely believeable. Kind, patient, diligent and knowledgeable, he never fails to return a call, email or text. If he ever retires (or sleeps), woe the day! He truly exemplifies an “old school” work ethic, and it is greatly appreciated.

Hello All,

This is defiantly a shout out to Innova-ABM and Michael. In the past 1 1/2 weeks Michael has guided me through two different issues all which were my fault. He had the patience to get me through timing my machine and did my bobbin set-up with such humor as well. I can’t say THANK YOU enough , it has been a very stressful time that was put to rest with his technical guidance and patience!

The machine is excellent as well as the service I recieve from my dealer- The Quilting Bee and ABM’s service department. I can say you will not be disappointed with an Innova Long Arm machine or the service they provide!

Thank you again