I have had my Innova for 2 1/2 years. I love this machine. I have never had any trouble. But this week on Tuesday evening, after 10 P.M. the Hook Drive Belt broke. Have you ever broken this belt? Of course my beautiful custom quilting work was then forestalled.
Lucky for me, I live in Virginia. First thing on Wednesday I called Valerie Schlake at the Virginia Longarm Network. She is my Innova dealer and with blazing speed Valerie was able to set me up with an on site service call on Thursday. A wonderful young man named Greg came and replaced the broken belt, and had my machine put back together in no time at all.
My machine has been busy quilting long into Thursday night and started working first thing this morning. I'm so lucky to have Virginia Longarm...If my belt had broken last year at this time I'm not sure how long I would have waited for service, because we did not have
an Innova Dealership in Virginia.
Kudos to Valerie and the Virginia Longarm Network. Great customer service, knowledge, and speed.
If you are nearby, I hope that you can visit Valerie and the Virginia Longarm Network Showroom and Trainning Center. You will find it in Oilville, VA at 2085 Valpark Drive. Here is the phone number. 804-708-0741. Or you can visit on line at www.VirginiaLongarm.com.
Kudos to Virginia Longarm Network
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License and Disclaimer of Warranty Information By downloading, wiring to or using the AutoPilot Simulator program and hardware, you acknowledge acceptance of the following DISCLAIMER OF WARRANTY: DISCLAIMER OF WARRANTY ALL THE COMPUTER PROGRAMS AND SOFTWARE ARE SOLD "AS IS" WITHOUT WARRANTY OF ANY KIND. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, THAT THEY ARE FREE OF ERROR, OR ARE CONSISTENT WITH ANY PARTICULAR STANDARD OF MERCHANTABILITY, OR THAT THEY WILL MEET YOUR REQUIREMENTS FOR ANY PARTICULAR APPLICATION. THEY SHOULD NOT BE RELIED ON FOR SOLVING A PROBLEM WHOSE INCORRECT SOLUTION COULD RESULT IN INJURY TO A PERSON OR LOSS OF PROPERTY. IF YOU DO USE THEM IN SUCH A MANNER, IT IS AT YOUR OWN RISK. THE AUTHOR AND PUBLISHER DISCLAIM ALL LIABILITY FOR DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES RESULTING FROM YOUR USE OF THE PROGRAMS OR FROM CONNECTING IT TO YOUR MACHINE.
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